With Amazon Prime Video, you get excellent value for your money. However, like any technology, it's not immune to the occasional glitch. With this guide, we'll help you fix error code 5004 or 5005 on Amazon Prime Video.
It's frustrating when you sit down to watch something and encounter error code 5004 or 5005 on Amazon Prime Video. This error typically occurs when your internet connection is unstable or when you try to log in or out of the app, among other things. Don't worry, though. Follow the methods below to fix this issue.
1. Use a stable internet connection.
Most often, these errors can be attributed to connection issues. Start by checking your internet connection. A stable and strong connection is essential for smooth streaming on Prime Video or any other streaming platform. If Your connection is weak or fluctuating.So, reset your router and make sure no other devices are consuming your bandwidth.
You can also use the link below to see how good your internet connection is.
However, if your network is weak or unstable, here are some tips to keep it stable:
- Keep your device close to the router.
- Upgrade your plan or change your internet service provider.
2. Check if Amazon Prime Video is down
You may encounter error code 5004 or 5005 on Amazon Prime Video if the service is completely down. You can check this from the link below:
Check Prime Video server status
If it says Prime Video is having issues, it's best to wait until the issue is resolved.
3. Make sure you are using the correct login credentials.
Incorrect login credentials will not allow you to access the service. Therefore, be sure to check that your credentials are correct. You can also click the eye icon next to the password to see if you entered the correct password.
If you are not sure of your password, you can Reset your Amazon passwordTo prevent this from happening next time, you can use any Popular password manager To remember your credentials.
4. Disable VPN, proxy, and other antivirus software.
VPNs, proxies, or antivirus software can sometimes interfere with streaming, causing errors like 5004 or 5005. Disable these services and try streaming again.
5. Check if your Amazon Prime account is active.
Also, check if your Amazon Prime Video plan is active, as you can only access Prime Video with a subscription. Here's how to check:
on mobile
Step 1: Open Amazon app On your smartphone. Sign in if you haven't already.
Step 2: Click on Three horizontal lines list In the lower right corner and choose Prime.
Step 3: Choose Prime once again.
Here, you can see all the details related to your Amazon Prime account.
On web browser
Step 1: Open Amazon On your browser using the link below and log in.
Step 2: Select the down arrow next to Accounts and lists.
Step 3: Choose Your Premium Membership
This page will provide you with information about your Prime membership status.
6. Log in to PRIME VIDEO
You may see error code 5004 or 5005 on Amazon Prime Video due to a glitch. Therefore, you can: Remove a registered device from Amazon Prime Video And add it again. Here are the steps to follow:
Step 1: Open Amazon Prime Video on your device.
Step 2: Now, add Credentials your own and press Login.
7. Update the PRIME VIDEO app
Older app versions can also be the cause of Amazon Prime Video error code 5004 or 5005. You can check for app updates for all platforms from the links below:
Prime Video update on the App Store
Update Prime Video on the Windows Store
If a new update is available, click Update and wait for it to download. Once the Amazon Prime Video app is updated, check if you can access the platform.
8. Clear cache on Android and web
Cache files can help you load content faster, but if they're not cleared from time to time, they'll accumulate and may become corrupted over time, causing problems. You can Clear Amazon Prime cache on browser To fix this issue, however, if you're using an Android device, here are the steps:
Note: The steps mentioned here are based on Stock Android. However, there may be differences depending on your Android version and device.
Step 1: Open Settings > Tap Apps and choose “See all X apps.”
Step 2: Choose Prime Video and click "Storage and Cache".
Step 3: Click on Clear cache.
For iPhone, you can uninstall the app and reinstall it.
9. Uninstall and reinstall the app
Uninstalling and reinstalling the Prime Video app may also resolve error code 5004 or 5005 on Amazon Prime Video. We already have a guide on how to do this. Uninstall an app on iPhone Also for the system WindowsFor Android, follow these steps:
Note: Steps may vary depending on the Android version and device you are using.
Step 1: Open Play store and search in Prime Video.
Step 2: Click on uninstall Then press uninstall again to confirm.
Once you uninstall the app, you can access the Prime Video app for your platform from the links below and tap Install or Get to install the app on your device.
Install Prime Video on Android
Get Prime Video from the App Store
Install Prime Video on the Windows Store
10. Check on other devices or in incognito mode
Sometimes, Amazon Prime Video error code 5004 or 5005 may be specific to a device or browser. The best solution in this case is to check other devices to see if you can use the service. You can also Use incognito mode To access the service and see if it helps.
Frequently Asked Questions about Amazon Prime Video
Q1. How many users can use Amazon Prime Video at the same time?
The answer: You can stream on up to three different devices simultaneously with one Amazon account. Additionally, you can stream the same content on up to two devices simultaneously.
Q2. How long do videos stay on Amazon Prime?
The answer: Movies or shows you rent will be available in the library for 30 days from the rental date. Other content depends on contracts between Amazon and other studios.
Keep watching Prime
It's frustrating to see errors on Amazon Prime Video when you're ready to watch something. However, we hope you were able to fix error code 5004 or 5005 on Amazon Prime Video using this guide. You can also Contact Amazon Support To seek help as a last resort.
