Samsung has long since moved on from the days of TouchWiz. The latest version of One UI 3.0 The clean user interface and feature set we are known for from Samsung. However, it brings some hiccups, such as incoming calls not showing up on the lock/home screen, Bluetooth not working, etc. If you are experiencing incoming calls not showing up, you can try some of the solutions in this post to fix incoming calls not showing up on Samsung Galaxy phones.
Many Samsung Galaxy phone users are complaining that they can hear the ringtone in the background, but the screen won't display incoming call notifications. This means they don't know who's calling and can't even answer the call, which is frustrating. Let's troubleshoot and fix the problem.
1. Restart your GALAXY phone
Before you go ahead and make changes from the Settings menu, let's try this method. Restarting your Samsung phone will fix any minor issues you're experiencing.
Press and hold the Volume Down and Power keys at the same time, and your Galaxy phone will display Power off or Restart device. Select Restart and restart completely.
Make sure to hold down the volume down and power keys for a few seconds until the reboot menu appears. Otherwise, you'll end up taking a screenshot.
2. Enable notifications for the phone app.
Understandably, this option is enabled by default for the Phone app. If you've disabled it or an OS update changed the settings, it's time to enable notifications for the Phone app. Here's how.
Step 1: Select the Phone app icon on the Home screen or Lock screen.
Step 2: Long press on it and open the app info menu.
Step 3: Go to Notifications and enable call notifications for your Galaxy phone.
3. Force stop the phone app.
If the default Phone app is running on your Galaxy phone, you should force stop the Phone app and open it again.
Long press the Phone app icon and go to the App Info menu. Select Force Stop at the bottom and open the Phone app again.
4. Clear the phone app cache
If you receive dozens of phone calls every day, you should clear your Phone app cache from time to time. Here's how.
Step 1: Long press the Phone app icon and open the app info menu.
Step 2: From Usage, select Storage and tap Clear Cache at the bottom.
5. Remove contact background
Samsung allows you to set different animated call wallpapers to spice up the experience. However, this may be too much for lower-end or mid-range Galaxy phones. After all, animated call wallpapers require CPU resources to function properly.
You should remove the call background from the phone settings menu.
Step 1: Open the Phone app on your Galaxy phone.
Step 2: Tap the three dots menu at the top and open Settings.
Step 3: Tap on the contact background and open the background menu.
Step 4: Delete the custom call background and select a simple background.
6. Change call display
Samsung uses the default Android API to display pop-ups for incoming calls at the top. The pop-up call window doesn't work all the time, and you won't see incoming calls on your phone.
You can change the call display from pop-up to full screen. Follow these steps.
Step 1: Open the Phone app and go to Settings.
Step 2: Scroll to the call screen while using the apps list.
Step 3: Select Full Screen from the following menu.
7. Disable blocking of unknown numbers
Samsung offers a built-in filter to block unknown numbers from the list. You must turn it off in the Settings menu.
Open the Phone app and go to the Settings menu. Open Block Numbers and disable Block Unknown/Private Numbers from the following menu.
8. Change the default phone app
The Play Store is full of different phone apps. Changing your phone might ruin your incoming call experience on your Galaxy phone. It's time to revert to the default Phone app on your Galaxy device.
Step 1: Open the App Info menu for the Phone app.
Step 2: From Default, select the dialer app and tap Phone to set it as default on your phone.
9. Answer/reject incoming calls with volume and side keys
If you're still experiencing incoming calls not showing up on your Galaxy phone, this temporary solution will allow you to answer those invisible calls without touch input. Users can use the volume up button to answer the call and the side key to end it.
Step 1: Open the Settings menu in the Phone app.
Step 2: Scroll down to answer and end calls.
Step 3: Enable press volume up button to answer, press side key to end call switching, and you're good to go.
Receive incoming calls on your GALAXY phone
Samsung Galaxy phones not displaying incoming call notifications can leave you in unwanted situations. Before you go ahead and reset your phone or rush to a service center, you can follow the steps above and troubleshoot the issue at home to fix the incoming call not showing on your Samsung Galaxy phone.
