Although PayPal is notorious for its ridiculous service and transfer fees, it's still a platform used by millions to send or receive money. Sometimes, PayPal asks for a verification code when it detects a login attempt from a new device or unusual location. The problem arises when PayPal fails to Send security code to your mobile phone number.
Before we talk about troubleshooting tricks, let's understand why PayPal asks for a security code in the first place:
- When you use a new device to use PayPal, you may be asked for a security code to block unusual login attempts.
- PayPal may request a security code when it detects a new IP address.
- Have you made multiple failed attempts to log in to PayPal? The company may ask for a verification code.
1. Check the network connection
First, you need to check your phone's network connection. If it only has one or two bars, you may be having trouble receiving text messages. You need to ensure you have a strong network connection and request your PayPal code again.
You can also enable and disable Airplane mode to refresh the network connection on your phone.
2. Wait a while
If PayPal's servers and your phone network are busy with thousands of requests, it may take some time for PayPal to send the security code to users' phone numbers. You may have to wait 5-10 minutes to receive a message from the company.
3. Verify mobile phone number
Sometimes, we may overlook the basics. You should double-check the mobile number you added and try requesting the security code again. As you can imagine, even a single incorrect number can send a code to someone else.
4. Disable VPN
Are you trying to access PayPal over a VPN? An active VPN connection changes your phone's IP address and may prompt PayPal for a verification code. You need to disable the VPN on your phone and try again.
5. Disable DND on your phone
The system temporarily blocks all notifications and incoming calls if your phone is in DND mode. You need to disable DND on your phone.
iPhone users can swipe down from the top right corner andDisable focusIf you have an Android phone, swipe down from the top and turn off DND from the quick toggle menu.
6. Log in from another source
Is PayPal still asking to verify your phone? You can temporarily switch to the desktop version and try logging in again.
7. Verify PayPal servers
Occasionally, PayPal's servers may be down or experience outages. You can Visit Downdetector Check with PayPal to confirm the issue. You have no choice but to wait for PayPal to resolve the issue on their end. Once PayPal's servers are working normally, request a verification code and try again.
8. Check for spam messages
Default messages can sometimes become aggressive and send important messages to spam. Here's how to spot such messages on your phone.
Android
Step 1: Open an app Messages on your Android device.
Step 2: press menu hamburger At the top and open Spam and banned.
Try to find your PayPal message in your inbox.
iPhone
Step 1: Launch an app Messages on your iPhone.
Step 2: Click on Filters At the top. Go to Inbox For all messages.
Step 3: Look for PayPal Security Code Your.
9. Reinstall PayPal
Are you still having trouble receiving your authentication code from PayPal? You can reinstall the app and try again. Simply long-press the PayPal icon and select Uninstall (or remove the app on iPhone). Download PayPal from the Play Store or App Store and log in to your account.
10. Contact your telecom company.
PayPal recommends contacting your mobile phone operator to ask them to enable short code text messaging. PayPal will send one of two text messages depending on the activity.
The company may send you a text message asking you to confirm your activity (reply 1 for yes or 2 for no) or send a 6-digit code to recover your account.
11. Contact PayPal
When none of the tricks work, contact PayPal using the link below and explain your issue in detail.
Access your PayPal account
After regaining access to your PayPal account, re-add your mobile phone number to your account. Select your primary number to receive texts if you have more than one phone number added to your PayPal account. Which trick worked for you? Share your results in the comments below.
