Microsoft Teams has revolutionized how teams communicate and collaborate with a wide range of features. One of these features is It's the ability to conduct polls, which can help teams gather feedback, make decisions, and ensure everyone's voice is heard. However, you may not be able to do any of this if polls in Microsoft Teams stop working on your Windows 10 or 11 computer.
When this happens, Microsoft Teams may display errors such as "Something went wrong" or "The application couldn't be accessed" on your Windows PC. To help, we've listed some helpful troubleshooting tips that should help resolve the underlying issue. So, let's take a look.
1. Close and reopen the TEAMS app.
You can start by completely closing the Teams app and reopening it. This will address any temporary issues that may have caused polls to stop working in Teams chat.
Step 1: Press the keyboard shortcut Control + Shift + Escape To open Task manager.
Step 2: in the tab "Operations", Locate Microsoft Teams In the list. Right-click on it and select End Task from the resulting menu.
Reopen the Teams app afterward and see if you can create and respond to polls.
2. Check your internet connection
A weak internet connection may be the reason why Microsoft Teams isn't displaying polls on your Windows computer. Therefore, it's a good idea to test your internet connection before proceeding with any advanced fixes. To do this, open your browser and launch it.Perform a quick internet speed test.
If your internet seems slow or unreliable, switch to a different network connection and try again.
3. Clear the Teams app cache
Microsoft Teams collects and stores temporary files on your computer to improve its performance. However, if this data becomes outdated or corrupted, some app features, such as polls, may stop working. To fix this, you'll need to: Clear Teams app cache located on your computer. Here are the steps for the same.
Step 1: Right click on the icon START YOUR To open a menu Power User and select Run, Or press the keyboard shortcut Windows key + R to open Run dialog box.
Step 3: in window File Explorer To open it, press Control + A keyboard shortcut to select All files and folders.Then click on the icon Trash At the top to delete it.
Restart the Teams app afterward and check if polls are working.
4. Update the app
Using an outdated version of the Teams app can also cause these issues. This can happen if you've disabled automatic app updates on your computer and haven't checked for updates in a while.
Open the Microsoft Teams app and tap the menu icon (three horizontal dots) in the top-right corner. If a newer version is available, select “Update and restart Teams” to install it.
5. Check if Teams is down
There's a possibility that the issue with polls not working isn't related to the app but to the Teams servers. If so, the Teams app won't display or create polls, no matter what you do. You can visit the Microsoft Service Status page to see if there's a widespread outage.
Microsoft Office Service Status
If you see a red X next to Teams, wait for Microsoft to fix the issue on its end. Companies typically fix such server-related issues, so you shouldn't have to wait long.
6. Switch to TEAMS WEB
If you're still unable to view or create surveys, try switching to the web version of Microsoft Teams as a last resort. This should allow you to access your surveys and determine if the issue is application-specific.
If you can use polls on Teams for the web but not on the desktop app, some core app files on your computer may be corrupted. In this case, consider Uninstall Microsoft Teams from your computer And follow the new installation.
Enabling collaboration with TEAMS POLLS
When used thoughtfully, polls can benefit team collaboration, enhance engagement, and enable informed decision-making. Therefore, it can be frustrating when polls don't work as intended in Microsoft Teams for Windows. Hopefully, this is no longer the case, and one of the tips above may have helped resolve the issue.
