Samsung packs a different Phone app on all Galaxy phones, packed with features like the ability to record calls, add others to an ongoing call, access the keyboard, and more. But what if these options fail to appear during an active call? Here are the best ways to fix a black Samsung Galaxy phone screen during a call.
You can't access any phone feature when your Samsung phone screen remains black during a call. While we have Guide to fix Android phone screen turning black during call This guide is specifically designed for Samsung Galaxy phones. Before we show you troubleshooting tips, let's first understand why your phone's screen turns black during a call.
Why does my Samsung phone screen go black during a call?
When you make or receive a call and place your Samsung phone near your ear, the proximity sensor starts turning the screen on and off to avoid accidental touches. This ensures that you don't press the mute option, recording, keypad, or any other option during the call. When you take your Galaxy phone away from your ear, the screen should turn on automatically. A Samsung phone screen not turning on during a call can be confusing. Let's address the issue once and for all.
1. Press the side button
If your Samsung phone's screen remains black during a call, press the Side (Power) button to turn it on. This is a useful trick for accessing calling features.
2. Remove the thick case.
Are you using a thick, heavy-duty case to protect your Samsung Galaxy phone? It may interfere with your phone's proximity sensor. You should remove the case and try making/receiving calls without the black screen issue.
If you want a good phone case, make sure you get one from a Samsung partner that has compatible options.
3. Remove the screen protector.
A thick screen protector can also affect your Samsung Galaxy phone's proximity sensor, causing the screen to turn black during calls. You'll need to remove the screen protector and apply a high-quality screen protector from a reputable company.
4. Force stop the phone app.
Samsung bundles a different phone app with One UI programIf the Phone app is acting strangely, you'll need to force stop it and try again. Follow the steps below.
Step 1: Look for mobile app On the Galaxy phone's home screen, tap it. long.
Step 2: Click on "I" To open a menu Application information.
Step 3: Click on Force Stop In the lower right corner and click on yes to confirm your action.
5. Update the phone app
Samsung distributes the Phone app through the Galaxy Store. The company frequently updates the app with new features and bug fixes. You can update the Phone app and make calls without the black screen issue.
Step 1: Open Galaxy Store on Samsung phone Your.
Step 2: Go to the menu in the lower right corner of Galaxy Store app.
Step 3: Locate Updates.
Step 4: Update the phone app from the following menu or tap on Update all.
6. Uninstall phone app updates
Is the Phone app on your Samsung device causing problems after installing the latest update? You can uninstall the latest Phone updates from your phone.
Step 1: Open Phone information list On your Samsung phone (see steps above).
Step 2: press menu three vertical dots in the upper-right corner and select Uninstall updates.
7. Check for physical damage.
Have you recently dropped your Samsung phone from a great height? You may have damaged the phone's proximity sensor. You'll need to have it repaired at the nearest service center. If your Galaxy phone has suffered physical damage, none of the tricks in this post will work.
8. Try the Google Phone app
If the default Phone app is still working on your Samsung phone, you should use Google's Phone app. It's one of the The best phone apps availableYou can download it from the Google Play Store and set it as your default call handling option. Here's how.
Step 1: Download the Phone by Google app of Play Store.
Step 2: Open Settings on your Samsung Galaxy phone.
Step 3: Scroll to Applications.
Step 4: Touch “Choose default apps.”
Step 5: Locate mobile app And press radio button Along with the Google phone app.
9. One UI Update
Your Samsung Galaxy phone's screen may turn black during a call due to a One UI software bug. Samsung is usually quick to fix such issues. You should install the latest One UI update on your phone.
Step 1: Open Settings app and go to upgrade software.
Step 2: Download and install the latest version of One UI On your Samsung phone.
Enjoy a flawless calling experience.
My Samsung phone stays black during calls, resulting in a subpar call experience. What trick worked for you? Share your results with us in the comments below.
