Inspire app Snapchat It allows users to capture moments instantly and paves the way for sharing them instantly. These can be either photos or videos, referred to as Snaps. These Snaps, or Stories, shared privately with friends disappear 24 hours after the recipient opens them. This unique aspect of Snapchat It is the most requested among users. Although other social media applications later implemented this feature, it did not affect its popularity. SnapchatHowever, the screenshots in this app also come with loading errors when you click, such as it won't load. Snapchat Uploading Snaps or Stories. If you're having this issue, this guide will help you fix stories not loading on Snapchat certainly.
How to Fix Snapchat Stories or Snaps Not Loading on Android Devices
The mentioned errors could be:
- Blank screen with no error message,
- Unable to view snapshots for a specific user, or
- Grayscale image preview.
Some of the reasons why these errors appear on your Android device in the first place are:
- Unstable internet connection on Android device
- Snapchat server-side disturbance
- Snapchat data or battery saving restrictions
- An old version of the Snapchat app on your device
- Disabled Android Permissions for Snapchat
To solve these mentioned issues, follow the below mentioned methods to fix them.
Note: Since not all smartphones have the same settings options, and they vary from manufacturer to manufacturer, make sure you have the correct settings before changing any of them. The screenshots used in this article are taken from a Samsung M12 Android phone.
Method 1: Check Snapchat server status
There's a chance that Snapchat isn't working for anyone. This could be due to issues with Snapchat's servers. Therefore, it's recommended to check:
- Official announcement from Snapchat via Twitter.
- Or server status via Down Detector As shown below.
Method 2: Solve the Internet connection problem
It's not always the app that's creating a problem; your network connection could also be the culprit. Try opening Google Chrome Or YouTube On your mobile phone to check network stability.
- If you are using mobile data, Switch to Wi-Fi and vice versa..
- If you are using a VPN, switch to another server or Disconnect VPNThis is because Snapchat usually doesn't work if it detects a VPN.
Follow the steps below to reconnect to the network to fix the Snapchat won't load Snaps or Stories issue:
1. Get out of Snapchat and open Settings app On Android phone.
2. Click on Telecommunications As shown.
3. Click on Wi-Fi Or mobile network As shown according to your connection. Switch then switch on. The network concerned.
4. Finally, reopen Snapchat app.
Method 3: Log out and log back in to your Snapchat account
This could also be due to app-related issues. Therefore, you can log out of the app and log back in to fix the Snapchat stories won't load issue as follows:
1. Open Snapchat on your mobile phone.
2. Press profile icon in the upper left corner.
3. Click on the icon Settings gear As shown.
4. Swipe down the screen and tap on the option sign out.
5. Confirm the claim by clicking on sign out.
6. Now, log in again by entering your password.
Method 4: Restart your device and Snapchat app
There's a chance the app didn't start properly, leading to unnecessary complications. Therefore, it's worth trying to restart your phone and the Snapchat app as well.
1. Close Snapchat app on your phone.
2. Press and hold Volume and power button together.
3. Press Restart icon On your phone, which Your phone automatically restarts.
4. Then open Settings app and press Option Applications As shown.
5. Locate Snapchat and press it.
6. On page Snapchat App Information , Click Force stop icon The distinctive phenomenon.
7. Restart Snapchat app Check if you can upload the snapshots.
Method 5: Update Snapchat
Using an older version of the app may cause a download error. To update the Snapchat app, follow the steps below:
1. Open Play Store On mobile. Then search for Snapchat.
Note: iPhone users should use App Store.
2 A. If available new update , Click Update.
2b. If the app is already up to date, an option will appear. to open. In this case, try the following solution.
Method 6: Update your phone's operating system
Phone manufacturers release software updates after troubleshooting persistent issues with the phone. Updating your phone may fix the Snapchat not loading issue. Follow the steps below to check your operating system and update it if necessary:
1. Open an app "Settings" On Android phone.
2. Navigate and select upgrade software In the options, as shown.
3. If required system update , Click Download and install , As shown below.
4. Then click the button "to download" to update System software As shown.
5. After updating, Restart your phone and open Snapchat app. Check if you can upload snaps or stories now.
Method 7: Change DNS
Many users have fixed the issue by changing the DNS settings on their phones. It's worth trying this idea and seeing if it works for you.
1. Go to Settings > Connections As shown.
2. In the tab "Telecom" , select an option Wi-Fi As shown.
3. in Wi-Fi page , click the icon Setting gear As shown for your current network.
4. Then tap Option Advanced drop-down menu.
5. Select IP . Settings As highlighted and changed DHCP to Static.
6. Also, make the following changes and click on: save.
- DNS 1 – 8.8.8.8
- DNS 2 – 8.8.4.4
Method 8: Remove data saving restrictions
All Android phones offer a data saving feature that eliminates any background data usage to conserve data during limited internet access. This may be the cause of this issue, and it's necessary to remove the restrictions and free up Snapchat, as described below:
1. Open Settings app and press Option Telecommunications.
2. On page Telecommunications , click Option Use of Data As shown.
3. Click on Saving data on the next screen.
4. In the Data Saver menu, turn off the option “Play Now” to disable it.
5. Next, tap Allow data use While data saver is running.
6. Now, find Snapchat And turn it on.
7. Now, check if you can upload snapshots automatically after removing the restrictions. If not, try the next fix.
Method 9: Exempt Snapchat from Battery Saver Restrictions
Just like removing Snapchat from data saving restrictions, it's also necessary to remove Snapchat from battery saving restrictions if the previous method doesn't work. Follow the steps below to do so:
1. Open an app "Settings" On Android phone.
2. Click on Battery and device care As shown.
3. On the Device Care page, click Battery option As shown.
4. Make sure the option is turned off. Energy saving mode To disable battery saving.
5. Again, go to Settings options And click Applications As shown.
6. Here, click Snapchat app As shown.
7. On page Snapchat App Information , Click on Battery option.
8. Switch to the option Allow background activity within Battery Usage Management Section.
Method 10: Enable app permissions
If none of the above methods work to fix the Snapchat Stories won't load issue, there's a chance Snapchat isn't getting permissions for location, storage, and more from your phone. Follow the steps below to check, then enable the disabled Snapchat permissions, as appropriate:
1. Open Snapchat app on your phone.
2. Go to Settings page As I did before.
3. Here, tap on the option Permission within Privacy Section.
4. Enable all Required permissions To apply by clicking on clicking To enable the option shown below.
Note: The site is used as an example below. Make sure all other permissions are enabled as well.
5. in Site Permissions Tab , Click Allow all the time To provide location access to this application at all times.
6. Finally, close Snapchat and reopen it Try uploading snaps or stories.
Method 11: Clear the app cache
Cache is the process of temporarily storing data in the CPU's memory. All apps have a cache for efficient performance, but sometimes, an overloaded cache can affect the app, causing loading errors. Therefore, follow the steps below to clear the Snapchat cache:
1. Turn on Snapchat on your device.
2. in identification file Your, click the icon Settings gear located in the upper right corner.
3. On page Snapchat Settings , click Option Clear cache within Account Procedures Department.
4. A pop-up tab appears. Click on "Continue" To clear the app cache.
5. Once the cache is cleared, close Snapchat وRestart it.
Method 12: Clear Snapchat Conversations
Clearing conversations in the Snapchat app will likely fix the issue of Snapchat not loading stories.
Note: Clearing chats does not delete sent or saved messages.
1. Turn on Snapchat app on your mobile phone.
2. Go to identification file your and click Settings gear icon As shown below.
3. Click on Clear conversation within Privacy Section As shown.
4. Then click on the x mark for your friend's chats as shown.
5. In the pop-up tab, click to survey To clear the selected conversation.
6. Repeat the same for all conversations and reopen the app.
Method 13: Remove and Add Friends on Snapchat
If Snapchat still doesn't load Stories even after clearing the conversation, another option is to remove the user whose snaps or stories you can't load and add them back. Follow these steps:
Note: It is important to note here that it will remove all previously sent and received snaps.
1. Turn on Snapchat app on your phone.
2. Go to identification file your and click on my friends As shown.
3. Select Your friend's name from the list.
4. Press friendship offer , As shown below.
5. Press three-dot icon in the upper right corner of the screen.
6. Press remove friend.
7. Then select Remove in popup page As shown below.
8. Once removal ، Close the app.
9. After that, turn it on again and go to profile page.
10. Press Add friends.
11. Search for Name your friend and add him once again.
Method 14: Reinstall the app
If none of the above methods work to fix Snapchat stories not loading, your last option is to uninstall the app from your phone and install it again.
1. Long press on Snapchat app and click on Option uninstall To delete it.
2. Next, run Play Store and search for Snapchat app.
3. Click Installations to download Latest version of Snapchat On your mobile phone, as shown.
4. Now, log in to your Snapchat account and enjoy using it.
We hope this guide was helpful in fixing Snapchat Stories not loading. Let us know which method works best for you. If you have any questions or suggestions, feel free to leave them in the comments section.
