Sometimes, when you try to send a file from WhatsApp You may see an error stating that this file format is not supported by WhatsAppThis is a common problem and can occur with a file that is not supported by the program. WhatsAppHowever, this error can also occur with regular files due to other underlying issues with the WhatsApp program. The WhatsApp file format unsupported error can be resolved using some effective methods. You can also use various file converters to fix the issue. In this guide, we will discuss the causes and ways to resolve this error.
How to Fix WhatsApp File Format Not Supported on Android
Read on to learn how to resolve this file format is not supported in WhatsApp error in detail.
What file formats does WhatsApp support?
WhatsApp is a popular messaging app that allows users to share media files with their contacts. WhatsApp supports major media file formats for better, direct communication between individuals and group chats. Below is a list of all major file formats supported by WhatsApp.
- Image: JPEG, PNG, JPG
- Document: XLS, PDF, XLSX, DOCX, DOC, PPTX, PPT.
- Video: MP4 (WhatsApp does not support MP4 files without audio).
- Audio: MP3, AMR, .opus
If your file is in a different format, you may encounter issues like WhatsApp video format not supported.
Reasons for WhatsApp file format not being supported
There can be various reasons for the WhatsApp MP4 unsupported error on your device. Some of the possible errors are listed here.
- An unsupported file format can cause this error during uploads and downloads.
- Incorrect file location on your device is also associated with this error.
- Sometimes incorrect date and time settings are also responsible for unsupported file format issues on WhatsApp.
- An outdated version of WhatsApp is also responsible for this file format not supported by WhatsApp error.
- Various issues, such as improper installation of WhatsApp on your device, can also cause this error.
In the following guide, we will discuss ways to solve this file format is not supported by WhatsApp error.
Note: Since not all smartphones have the same settings options, and they vary from manufacturer to manufacturer, make sure you have the correct settings before changing any of them. The following methods are taken from the Moto G (60) smartphone.
Method 1: Do not use an unsupported file format.
Sometimes, when you receive a file on WhatsApp, you may not be able to download the file to your device. When you receive a file in a format that WhatsApp doesn't support, WhatsApp won't be able to download the file to your device. If you receive a similar error, you should consider checking the file format. If the file format isn't supported by WhatsApp, you can try converting the file to a supported file format.
Method 2: Repair a Corrupted SD Card
This issue can also be caused by a corrupted SD card. Therefore, if you're using an SD card for additional storage, make sure it's working properly. You can try formatting your SD card to fix this issue. See our guide to fixing a corrupted SD card. If that doesn't help, consider replacing your card with a new one.
Method 3: Change the file location
Sometimes, an unsupported WhatsApp file format may be caused by an incorrect file location. Therefore, if you are receiving the unsupported file format error, you can try to fix the unsupported WhatsApp video format issue by changing the location of the problematic file on your device. You can change the file location on your device from the file manager. Follow these simple steps to change the file location on your phone to fix the unsupported WhatsApp MP4 error.
1. Open "files" From the phone menu.
2. Go to The problematic file.
3. Press three-dot icon , then click on the option Transfer to.
4. Go to Vol The directory where you want to move the file.
5. Press transfer here.
If this method doesn't help with the This file format is not supported WhatsApp error, and the issue persists with WhatsApp, try the next method.
Method 4: Change date and time settings
If your device's date and time settings are incorrect, your phone may have trouble connecting to WhatsApp's servers. This can cause various connection errors with WhatsApp. You may also notice unsupported file formats with WhatsApp. Therefore, try fixing the incorrect date and time settings on your phone to fix the issue.
1. Open Settings From the phone menu.
2. Select Studyshoot Platform and click the system.
3. Here, click on Date and time.
4. Press History , Then select Correct history From the calendar.
5. Now, tap on Time , and adjust correct time From the hour.
Note: You can also set the date and time automatically by clicking Switch time setting automatically To solve the problem of unsupported WhatsApp video format.
Method 5: Use third-party file converters
If the file is in a format not supported by WhatsApp, you can try converting the file to a format supported by WhatsApp to resolve the WhatsApp unsupported file format issue. There are many image, video, and document formats that can be used to save a file. However, WhatsApp does not support all formats. We have previously discussed the list of file formats supported by WhatsApp. Therefore, if there is a file in a format not supported by WhatsApp, you can try converting the format using a third-party file converter to resolve issues such as WhatsApp MP4 not being supported. There are hundreds of online converters that can be used to convert a file format so that it can be sent via WhatsApp.
Method 6: Update WhatsApp
If the above methods didn't work and this file format is still not supported, and WhatsApp is still a problem, you should consider updating the app. Outdated WhatsApp can cause various issues, such as storage issues, chat problems, video or voice call issues, and even unsupported file issues. Updating the app also eliminates bugs and other errors that may cause various errors on WhatsApp. You can follow these simple steps to update WhatsApp on your device.
1. Open Google Play Store From the phone menu.
2. in Search bar Type WhatsAPP and search for it.
3. Select WhatsApp website Select it from the search results.
4. Here, click on Update.
5. Wait for it to finish. Install the update , then open WhatsApp.
Method 7: Reinstall WhatsApp
When WhatsApp isn't working properly and bugs and other app issues are causing the problem, reinstalling WhatsApp may be a good idea. Reinstalling WhatsApp will fix many underlying issues with the app. Follow these simple steps to reinstall WhatsApp on your device.
1. Select WhatsApp website In the phone menu, long press the app icon.
2. Now, drag WhatsApp And drop it on Uninstall option.
3. Confirmation uninstall.
4. Now, open Google Play Store , and search for WhatsApp From the search bar.
5. Select WhatsApp From the search results, click stabilizing.
6. Wait for the installation to finish, then open WhatsApp.
Frequently asked questions (FAQs)
Q1. Why can't I send a file on WhatsApp?
answer. If the file format of the file is not supported by WhatsApp, WhatsApp may not be able to download the file.
Q2. What does unsupported file format mean?
answer. An unsupported file format is a format that is not supported by a program, software, or application. This means that the program will not be able to load that specific file onto your device.
Q3. How do I fix unsupported file format issues on WhatsApp?
answer. There are some effective ways to resolve this error. You can troubleshoot application-related issues, or try an online file format converter to change the format.
Q4. What audio files does WhatsApp support?
answer. Supports WhatsApp Audio file formats: MP3, AMR, and .opus.
Q5. What image files does WhatsApp support?
answer. It supports JPEG, PNG and JPG image file formats.
We hope this guide was helpful, and you were able to resolve the issue of WhatsApp file formats not being supported on your device. Please let us know if you have any questions or suggestions in the comments section below.
