Instagram is working at full capacity when it comes to releasing new features to the platform. However, this comes at the expense of stability and improvements, leading to issues that can impact your overall experience with the platform. Fortunately, you can contact Instagram and report the issue so they can fix it.
However, many people may not know how to contact Instagram support, so this guide will help you with the same steps in easy steps. So let's get started.
Note: If you're looking to report a post, comment, or profile, we've already prepared a guide on how to do so. How to report on Instagram.
Method 1: Shake your phone to report a problem on Instagram
You won't believe this, but Taylor Swift has actually given us a way to contact Instagram support through “Shake It Off”! Don't get it? Here's how.
We've divided the steps into two parts—enabling the shake-to-report feature, followed by steps to contact Instagram support by shaking your device. If you have the feature enabled, simply skip to Part 2.
Part 1: Enable “Vibrate to Report a Problem”
Step 1: Open Instagram And press Your profile icon At the bottom.
Step 2: Click on Three horizontal lines list in the upper right corner.
Step 3: Choose Settings > Help.
Step 4: Click on Report a problem.
Step 5: switch on Shake to report a problem.
You can now access this feature at any time while using Instagram.
Part 2: Use the phone's vibration feature to report a problem
Step 1: Open Instagram Shake your smartphone.
Step 2: This will open a pop-up window. Click on Report a problem.
Step 3: Choose whether to include full logs and diagnostics. Here, we select “Include and follow”
Tip: By including logs and diagnostics, you can help Instagram easily identify issues. Keep in mind that this information will contain data about your device, account, and activity.
Step 4: Explain the problem and click on send.
Tip: You can also include screenshots to better convey the problem.
How to disable the vibration for reporting feature on Instagram
While this feature can be handy, it will also trigger occasional vibrations. If you're bothered by this, follow the steps below to disable it.
Step 1: Open Instagram Shake your smartphone.
Step 2: turn off Turn on phone vibration To report a problem.
By using this, you will not accidentally trigger a shake to report on Instagram.
Method 2: Report app issues, glitches, or errors from Instagram settings
Aside from vibration, you can also use the Instagram app settings to report a problem. To do this:
Step 1: Open Instagram And press Your profile icon At the bottom.
Step 2: Click on Three horizontal lines list in the upper right corner.
Step 3: Choose Settings And press help.
Step 4: Locate Report a problem.
Step 5Those who have enabled the feature: "vibration" To report, select Report a problem without shaking
Those who have disabled Shake feature To contact Instagram support, choose “Report a problem.”
Step 6: Choose whether you want Include complete records and diagnostics..
Here, we choose “Include and follow”
Step 7: I remember the problems And click send.
Tip: You can also include screenshots to help the team better understand the issue.
Method 3: Report from the INSTAGRAM LITE app
Instagram also introduced a lite app for users who want to Instagram uses less mobile data.Like the main app, the Lite app isn't without its problems. Therefore, it's good to know how to contact Instagram to report a problem.
Step 1: Open Instagram Lite And press profile icon in the lower right corner.
Step 2: Now, press Three horizontal lines list in the upper right corner.
Step 3: Choose Report a problem.
Step 4: Now, click Report a technical issue.
Tip: You can choose to report spam or abuse if you experience such issues.
Step 5: Choose whether to include full logs and diagnostics. We choose “Include and follow”
Step 6: Mention the problems, add pictures and click on send.
Step 7: Once you are notified, you will receive a confirmation. Click on closing.
Method 4: Report an Instagram issue through a mobile browser
Apart from apps, many also access Instagram through mobile browsers, and if you come across any bugs or glitches, here's how to report them to Instagram.
Step 1: Open Instagram On any web browser.
Step 2: Click on Your profile picture From the bottom right corner.
Step 3: Click on Settings icon.
Step 4: Scroll down and tap Report a problem.
Step 5: Mention the issues, add any files and click Submit a report.
Step 6: You will receive a confirmation. Click It was completed.
Method 5: Report an Instagram Problem Using a Computer
While Instagram is a platform primarily designed for smartphones, many people also use it on computers. If you're experiencing any issues and want to report a bug or error, here's what you need to do:
Step 1: Open Instagram On any web browser, click Three horizontal lines list from the left sidebar.
Note: If you can't select it, expand the window.
Step 2: Choose Report a problem.
Step 3: Mention the issues, add any files and click on Submit a report.
Step 4: You will receive a confirmation if successful. Click Done Or X out.
Method 6: Contact Instagram using email or phone number
While there are multiple ways to contact Instagram support online, some may still prefer the old-fashioned methods of contacting via phone number or email. Here are the official email addresses and phone numbers you can use to contact Instagram.
Telephone number: 650-543-4800 أو 650-308-7300.
E-mail: [email protected]
Note: There may be a chance of slow response through this stream as Instagram receives many requests from these two options.
How to check if Instagram is responding to your issue
Now that you've presented your issues, you have the right to know how they're progressing. Here's how to find out:
Step 1: Open an app Instagram > Click on Profile > Click on the three horizontal lines menu.
Step 2: Choose Settings > Help.
Step 3: Click on Support requests.
Step 4: Now, click Reports.
Here you will be able to see all the reports you have submitted including the posts report and their status.
Bonus: Check the Help Center to see if the issue has already been addressed.
Since millions of people use Instagram, they've likely already reported app issues, glitches, or Instagram errors you're experiencing. Furthermore, Instagram may have already addressed them. To confirm, you can visit Instagram support page And read all about it.
Aside from that, if you don't have an Instagram account, you can still contact Instagram support to report inappropriate content.
Instagram Contact FAQ
Q1. How long does it take for Instagram to respond to a report?
The answer: Although there is no official confirmation, it may take 24-48 hours to get a response from the Instagram team.
Q2. Does Instagram see when you report a problem?
The answer: Yes. Instagram will know when you report a problem. If you'd like, you can provide more information, such as logs and diagnostics.
Q3. How long does it take Instagram to fix an issue?
The answer: Depending on the severity of the problem, the timeframe for its resolution will last from a day to a week or even more.
Q4. How long does it take for Instagram to disable your account?
The answer: Instagram can disable an account for as long as it wants to resolve the issue. You will only be able to resolve it until the issue is resolved.
Q5. How do I know who reported me on Instagram?
The answer: There is no official way to know if someone has reported your Instagram account.
Q6. Can Instagram send emails?
The answer: Yes. Instagram will be able to send you messages from your @mail.instagram.com or @facebookmail.com handles.
Use Instagram error-free
To stay competitive, Instagram will continue to roll out new features, which can make the platform unstable. To improve the speed of submitting fixes on Instagram, we need to know how to contact Instagram for assistance or report an issue. We hope this guide helps you get in touch with Instagram!
