You can install the Amazon Prime Video app on your iPhone or Android device and watch your favorite content on the go. You can manually change the video quality on your device if you aren't getting good internet speeds in your current location. But imagine needing to remember your earbuds but wanting to continue watching content. In that case, you can Turn subtitles on or off in the Prime Video appRead on, this article will suggest solutions to the subtitles not working issue in the Amazon Prime Video app on iPhone and Android.
1. Enable subtitles in the PRIME VIDEO app
We recommend first checking if subtitles are enabled for the movie or TV show you're watching on Prime Video. You may not realize it, but you may need to manually turn on subtitles for the content you're watching.
Step 1: Open Prime Video App On your iPhone or Android device.
Step 2: Locate movie or TV show title And start playing.
Step 3: Click on Translation icon in the upper right corner.
Step 4: Locate Translation language of Options menu.
2. Enable closed captions
If the Prime Video app isn't displaying subtitles on your iPhone or Android device, you need to check if subtitles are enabled for your device. Subtitles are also intended for users who are deaf or hard of hearing.
Enable captions and subtitles on iPhone
Step 1: Open Settings app on your iPhone.
Step 2: Scroll down and tap Accessibility.
Step 3: Scroll down and tap Translation and captions.
Step 4: Click on toggle button Next to closed comments + SDH To enable it.
Step 5: close Settings app and open Prime Video To verify the solution to the problem.
Enable captions and translation on Android
Step 1: Open Settings app on your Android phone.
Step 2: Scroll down and tap Accessibility.
Step 3: Scroll down and tap Caption Preferences.
Step 4: Click on toggle button next to Show captions.
Step 5: close Settings and open Prime Video To verify the solution to the problem.
You can too Change the subtitle color on Amazon Prime Video.
3. Exit the application and restart the PRIME VIDEO application.
If you're still experiencing the issue, you can force quit and restart the Prime Video app to give it a fresh start on your iPhone or Android device. This will reload all app content and help resolve the issue.
Force Quit and Restart iPhone
Step 1: on main screen Swipe up and hold to reveal Background application windows.
Step 2: Swipe right to search Prime Video App.Then swipe up to force quit the app.
Step 3: Restart Prime Video And check if the problem is resolved.
Force Quit and Restart on Android
Step 1: Long press Prime Video app icon and click App info icon.
Step 2: Click on Force Stop.
Step 3: Click on OK For confirmation.
Step 4: close Application information and restart Prime Video App To verify the solution to the problem.
4. Register your device again.
You can sign in to your Prime Video account from multiple devices. When you sign in with a device, it is registered to your Amazon account. You can remove the device and register it again to see if that resolves the issue. This is similar to forgetting a Bluetooth device and trying to reconnect it to your iPhone or Android device.
You can read our post about How to remove registered devices from Amazon Prime Video.
Once done, open the app again on your iPhone or Android device, sign in with your Amazon account, and check if the issue is resolved.
5. Update PRIME VIDEO APP
The last resort is to update the Prime Video app version on your iPhone or Android device. This will eliminate the bugs or glitches causing the translation issue. You can use the links below to update the app on your device.
Use subtitles in PRIME VIDEO
Since we mostly watch content on streaming platforms like Prime Video, turning on subtitles is always a good option to understand what's happening on the screen. And if you want to enjoy a show or movie with your friends, you can always Create an Amazon Prime Video Watch Party.
