How to Set Up Voicemail in RingCentral

If you run a business and are looking to streamline customer service and improve user satisfaction, setting up voicemail is crucial. With RingCentral You can do exactly that, either using your desktop or your phone, whichever is your preferred operating method.

Follow this detailed step-by-step guide to ensure proper adjustment. Your voicemail On mail you know will keep your customers content.

Set up your voicemail in RingCentral on desktop and web

If you're used to working on a computer, you'll likely find it easier to set up your voicemail on that device as well. This is possible through the web or the desktop application on your computer. Here's how:

1. Go to the RingCentral desktop app or log in to your account on web version For faster and easier access, you can also use the option “Single sign-in”.
2. Once you log in, you will find "Settings" In the lower right.
3. Go to "Phone" In the options menu on the left.
4. Scroll down to voicemail.
5. There will be a button "Modification" On the right. Your greetings will be active every day and at all times, but to change them, go to “Modify schedule” Set your preferences.
6. To check your current voicemail greeting, click the button. Employment And listen.
7. If you are satisfied with RingCentral's default voicemail, you can leave it at that, enter your PIN at the bottom and click "save".

How to Set Up Voicemail in RingCentral How to Set Up Voicemail in RingCentral

If RingCentral's default voicemail doesn't suit your taste and you'd like to customize your greetings to match your company's image, don't worry. You can achieve this in several ways.
Before you can access it, you'll first need to change the "Default" setting from the drop-down menu to "Custom" in your voicemail settings. You'll have three options: to add your voicemail via a phone call, using your microphone, or by importing an audio file.

through a phone call

To set up your RingCentral personalized voicemail with a phone call:

1. click on the button "Phone" In the current settings.
2. Enter the number you want RingCentral to call you on under Call me on Unless you want them to use the phone number you may have already provided for other reasons.
3. Click Call now.
4. Follow the instructions provided during the call.
5. Go back to your screen and click on "It was completed".
6. Click "save" To confirm your new RingCentral voicemail.

Using your computer microphone

To create a voicemail by recording audio using the microphone:

1. Switch to "Computer microphone".
2. If you are prompted to grant microphone access, tap "Grace" When the pop-up window is selected.
3. Click the red circle to start recording and immediately speak into your computer microphone.
4. Click the blue button to end the recording once you've said everything you want your future customers to hear. The blue button will allow you to listen to your recording and see if you're satisfied with your new voicemail. If you're not satisfied, you can re-record it by clicking the red circle again and repeating the recording process.
5. Download the final recording by clicking on the up arrow.
6. tap on "It was completed".
7. Click on "save" To finalize and confirm your choices.

Import an audio file

If you already have a custom voice recording on your device and want to use it as your new RingCentral voicemail, add it by following these steps:

1. Click on the last option under the option "custom" , Which "import".
2. click on the button "browse" , which takes you to your computer files.
3. You will only be able to upload a file in .MP3 or .WAV format, so prepare a file that complies with this rule in advance.
4. Click “Open” to download the desired audio file.
5. Click on "It was completed".
6. Click on "save" To finish.

Nothing lasts forever, so change your voicemail as many times as you like. Additionally, if you change your mind and want to switch back to using RingCentral's default voicemail instead, you can do so by clicking “Reset to default” و "save".

Setting up voicemail in RingCentral on the mobile app

With its convenient mobile app available for both iOS and Android, RingCentral makes setting up your voicemail a breeze. Here are the steps:

1. Go to RingCentral App on your mobile device.
2. Access your profile at the top left.
3. Go to "Phone".
4. Look for Voicemail
5. If you don't want your voicemail to run 24/7, you can set a different schedule by going to “Set a schedule” And set your own working hours.
6. Your current voicemail will be the default one set by RingCentral (you can listen to it by pressing the play button). To change it and add your own, toggle "hypothetical" To "Custom".
7. You will see the option “Record a new welcome message”You will only see this option while setting up your voicemail through your phone.
8. To start recording, click on red circleTo end recording, press the red button again.
9. Once you are satisfied with the recording, press "save".

Setting up voicemail in RingCentral through the admin portal

As a RingCentral account administrator, you can set up voicemail through the admin portal by following these steps:

1. Log in to your RingCentral account on the admin portal.
2. Access “My Extension” From the drop-down menu "Admin Portal".
3. Click on the tab "Settings" From the top line of the lists.
4. Open a section Call forwarding and voicemail.
5. Go to the tab "working hours".
6. Locate Send to voicemail within the section Missed calls
7. Listen to the current version of the audio commentary by pressing the play button. If you want to change it to one that's custom, click "amendment".
8. Change "Default" to "Custom".
9. Register and click on "save" Once you are satisfied with the voiceover.

FAQs

Q1: What is my RingCentral voicemail PIN?

The answer: Your RingCentral voicemail PIN is the password you use to access your voicemail messages and verify your account. You can find it in the Voicemail sections of the desktop and mobile apps.

Q2: What do I do if I am receiving voicemail messages but not calls?
The answer: The first thing you should check to see if you're receiving voicemail and not calls is whether RingCentral has been updated to the latest version and whether your internet connection is stable. Then, log in and out and have someone call you back. If that doesn't resolve the issue, check to see if only one device is connected to the account and that the Do Not Disturb option hasn't been accidentally turned on.

Q3: Can I change my voicemail PIN in RingCentral?
The answer: Yes, you can change your RingCentral voicemail PIN or the PIN of other employees if you're the account administrator. You'll find the PIN change settings in the Voicemail sections of your mobile and desktop accounts.

Q4: Improved customer service with proper voicemail
The answer: Voicemails help you work smoothly without missing any important calls or losing any potential customers. They will keep you and your customers stress-free and reassured. Furthermore, creating a convincing greeting will let users know you care.

Let us know in the comments below if this article helped you set up your first RingCentral voicemail and how it improved your workflow and customer service.