With remote work becoming a focus for most individuals and organizations, remote collaboration tools are in high demand. Quick Assist is a remote tool that Windows 10 users may find particularly useful. Microsoft introduced the Quick Assist feature in 2016 with the launch of Windows 10.
The primary purpose of the feature is to enable users to offer and receive assistance remotely. Therefore, using the feature requires a giver (someone offering assistance via a computer) and a receiver (someone receiving assistance via another computer).
The difference between Quick Assist and Windows Remote Assist
The Quick Assist feature is very similar to the Windows Remote Assistance feature found in previous versions of Windows. However, the two features differ in the following ways:
Quick Help
Quick Help Feature:
- Only available on Windows 10.
- Requires Microsoft account sign-in.
- Cloud based.
- Requires an outgoing connection from the donor computer to the Microsoft server and a separate connection from the Microsoft server to the recipient computer.
- Users can pause the help session.
Windows Remote Assistance
Windows Remote Assistance Feature:
- Available on Windows XP and later.
- No Microsoft account sign-in required.
- Based on remote desktop technology.
- The connection can be via a local network or the Internet.
- Users can only end the help session and not pause it.
System requirements for using Quick Help
To use the Quick Help feature, users' systems must meet the following requirements:
- Windows 10 running builds 1607 or higher. Version 1607 was released in 2016.
- Microsoft user account.
- Internet connection.
If the system requirements are met to use Quick Help, you can follow the steps below to take advantage of it:
Get quick help
The first step to using Quick Assist is to access or launch the application. Follow these steps to start Quick Assist on your computer:
Step 1: In the search box next to the Windows icon, enter the query “Quick help".
Step 2: Click Open or press Enter on your keyboard.
There is another way to access the Quick Help feature.
Step 1: Click the buttonSTART YOUR"In the far lower left corner of your screen.
Step 3: Click Quick Help To start the application.
Using any of the above steps should launch the app and you can proceed to offering or requesting assistance.
offering help
In this case, you're helping someone else through a remote connection. Here's how to use Quick Assist to do it:
Step 1: After launching the rapid assistance and under the title Give Assistance , Locate Assist someone else
Step 3: The app should generate a security code. Share this six-digit code with the party requesting assistance before the timer (10 minutes) expires.
Step 4: Once the other party enters the code, you should see two options: Full Control or Screen View. Choosing the latter means you can't do anything on the other party's computer, while the former allows you to access their computer.
Step 5: Select Continue after choosing one of the options.
Depending on your choice, and after the other party (receiver) gives you permission from their side, you should be able to see their screen or have full control over their computer.
asking for help
In Quick Help, requesting assistance requires users to select "Get Help." Follow these steps if you need remote assistance:
Step 1: After launching Quick Help, select a label. Get help.
Step 2: Enter the six-digit code provided by the donor (the person helping you).
Step 3: Click Screen sharing.
Step 4: Once the connection is established, your assistant should see your screen but not have permission to work on it. Click Allow in the next window that appears on your screen to allow the other person to work on your computer.
Use the remote assistance system for WINDOWS 7
That's all there is to using Quick Assistance on Windows 10. Now, you can help friends, family members, and colleagues remotely. However, if your system isn't running Windows 10, you might consider using Windows Remote Assistance, which works on earlier versions of Windows.
