Discord is an app primarily developed for gamers to communicate with each other while gaming. Discord's VoIP service is used by almost all gamers nowadays, but many users complain about Discord freezing. If you're also experiencing Discord video freezing on your computer, don't worry. We've provided a perfect guide that will teach you how to fix Discord's constantly crashing issue. So, read on!
How to Fix Discord Keeps Crashing
When you're playing a game and using Discord to communicate with your friends, and suddenly Discord keeps crashing, it can be frustrating. This issue can also occur even when you're streaming, with the Discord video constantly freezing. There could be various reasons for this issue. Here are some of the root causes.
- Update issues
- Corrupted cache files
- Outdated drivers
- Storage issues
- Incorrectly configured settings
- Corrupt system files
- Old version of Discord
The most common solution to the constantly crashing Discord issue is to force-quit the app via Task Manager. However, if the issue persists after reopening Discord, we've listed all the possible fixes below. Follow these steps step by step to resolve the issue.
Initial examinations
Perform the initial checks provided before trying the troubleshooting methods.
- Check your internetYou may need a stable network connection, especially if you live stream your video. Make sure you have an internet connection by running a speed test. Before running a speed test, pause all ongoing updates and downloads and disconnect other devices. You can use SpeakEasy Or SpeedTest.net To perform a speed test.
- Check server outage: When something goes wrong in Discord, you should first determine if there is a server-side issue. Follow the steps to check the server status in Discord.
1. Go to the page Discord status.
2. Check if you see the All Systems Operational message in the main window as shown. This means that there are no server maintenance or configuration activities from Discord.
Method 1: Restart your computer
Restarting your computer is a simple troubleshooting method for resolving all technical glitches. Therefore, before moving on to advanced troubleshooting methods, follow these steps to restart your computer to fix the Discord crashing issue.
1. Go to the menu Start.
2. Now, select the icon. energy.
Note: In Windows 10, the power icon is located at the bottom. In Windows 8, the power icon is located at the top.
3. Several options will be displayed such as: Better sleep و Shut down و Restart. Here, click on Reboot.
Method 2: Run Discord as administrator
You need administrative privileges to access some files and services in Discord. If you don't have the required administrative rights, you may encounter persistent Discord crashes. Here are the steps to run Discord as an administrator.
1. Click Show hidden icons in the taskbar.
2. Here, right-click on Discord icon.
3. Select the option Quit Discord.
4. Then press the key Windows , And type discord , then tap Run as administrator.
Method 3: Remove background processes
If you're experiencing Discord crashes, too many applications may be running in the background. This will take up CPU and memory space, impacting your computer's performance. Follow the steps below to close background tasks.
1. Turn on Task Manager , and press the keys Ctrl + Shift + Esc At the same time.
2. Locate Background operations Unwanted and identify them using high memory.
3. Then click finish the job , as shown.
Method 4: Delete Discord cache files
Corrupted temporary and cache files in Discord can cause crashes. Clear all Discord files in the cache and local storage folders to fix the issue. Follow these steps to do so.
1. Click START YOUR , And type AppData%\discord% , and press the . key Enter.
2. Right click on cache folder and select delete.
3. Similarly, delete the local storage folder.
4. Finally, reboot the system.
Now, you've successfully deleted corrupted Discord cache files from your computer. Check if Discord continues to crash.
Method 5: Turn off compatibility mode
If Discord is running in compatibility mode, you may encounter a Discord video freezing issue. This is because the program will run on older versions of the software. Therefore, to ensure that Discord runs smoothly on your latest Windows operating system, turn off compatibility mode using the steps below.
1. Go to the site Discord file in File Explorer.
2. Then, right-click on the application. Discord And choose The properties , As shown below.
3. Switch to the tab Compatibility.
4. Uncheck the option. Run this program in compatibility mode..
5. Click "Application" ثم "OK" To save these changes.
Method 6: Turn off hardware acceleration
Disabling hardware acceleration will help fix the Discord crashing issue. Follow the steps below to do so.
1. Press the . key Windows And type Discord , click Open.
2. Click on the icon Settings in the right pane.
3. Go to the tab Advanced Options Turn off the toggle button. To speed up devices , As shown below.
4. Click "OK" in window Change hardware acceleration.
Method 7: Disable Push to Talk
You can also disable the push to talk feature to fix the Discord video freezing issue by following the given steps.
1. Press the keys Windows + Q Together to open the Windows search bar.
2. Write Discord And click open in the right pane.
3. Click on the icon gear At the bottom of the right part to open Settings , as shown.
4. Within the section Application settings In the left pane, click on the tab Audio and video.
5. Here, toggle off the feature. Push to talk To Voice Activity within INPUT MODE As shown.
Now, check if you have fixed the issue.
Method 8: Turn off “Advanced Voice Activity”
Old and default settings will not work properly when the feature is enabled. Advanced audio activity In Discord. Try disabling this feature to fix the Discord constantly crashing issue, as shown below.
1. Turn on Discord and go to User Settings > Audio & Video menu.
2. Now, scroll down to the option Advanced Voice Activity Turn off the switch.
Note: If the option is off Advanced Voice Activity Inactive, follow the given steps:
1. Scroll up in the same section, and set INPUT MODE On sound activity.
2. Then turn on the toggle switch for the Automatically select input sensitivity option.
Now, you can turn off Advanced Voice Activity As shown above.
Method 9: Disable high packet priority for QoS
Discord's high packet priority QoS setting may interfere with some of your computer's default settings. As a result, you may experience Discord constantly crashing. To resolve this, disable Discord's high packet priority QoS setting by following the steps below.
1. Open an app Discord and go to User settings.
2. Now, in the left pane, click Audio and video within Application settings As shown.
3. Now, under the Quality of Service section, turn off the option Enable high packet priority for QoS As shown.
Method 10: Delete Keybinds
You may have created some keybinds for your convenience. These keybinds may have worked correctly on previous versions, but they may cause issues later. Follow the instructions below to delete keybinds to fix the Discord video freezing issue.
1. Launch the app Discord Click on the icon Settings As shown.
2. Go to the tab Keybinds in the right pane.
3. Select one. A menu will appear with a red X next to each key. Click the red X to remove the key, as shown below.
4. Repeat the same thing for each device and restart your computer.
Method 11: Enable Legacy Mode
Sometimes, you may encounter a Discord crash in Standard Mode. To resolve this issue, you can switch to Legacy Mode by following these steps.
1. Open Discord and go to User Settings > Audio & Video menu.
2. Scroll down to the Sound Subsystem section.
3. Here, select the option Legacy from the dropdown menu.
4. Click the button "OK" In the audio subsystem change confirmation prompt.
Now, check if the problem is resolved.
Method 12: Repair System Files
Windows 10 users can automatically scan and repair system files by running System File Checker. Additionally, it's a built-in tool that allows users to delete files and fix Discord that keeps crashing. Then, follow the steps below to run SFC and DISM scans.
1. Press Windows key , And type Command Prompt And click Run as administrator.
2. Click "Yeah" in the prompt User Account Control.
3. Type the command: sfc / scannow and press the key Enter to turn on System File Checker.
Note: The system scan will begin and take two minutes to complete. In the meantime, you can continue performing other activities, but be careful not to accidentally close the window.
After the scan is complete, any of these messages will appear:
- Windows Resource Protection did not find any integrity violations.
- Windows Resource Protection could not perform the requested operation.
- Windows Resource Protection found and successfully repaired corrupted files.
- Windows Resource Protection found corrupted files but was unable to repair some of them.
4. Once the scan is complete, restart your computer.
5. Again, run the command prompt as administrator and execute the given commands one by one:
dism.exe /Online /cleanup-image /scanhealth dism.exe /Online /cleanup-image /restorehealth dism.exe /Online /cleanup-image /startcomponentcleanup
Note: You must have a working Internet connection to execute DISM commands correctly.
Method 13: Update or roll back display drivers
Outdated or incompatible display drivers can cause Discord to keep crashing. Update or roll back your video drivers to enable compatibility with your operating system using the steps below.
Option 1: Update the driver
Update your display driver to fix the Discord video freezing issue by following the given steps.
1. Press the . key Windows , And type device Manager , and click to open.
2. Click the arrow next to Display adapters to expand it.
3. Right click on graphics driver Your (eg engine NVIDIA GeForce) and select Driver Update , as shown.
4. Now, click on "research" Automatically search for drivers to find and install drivers automatically.
5a. Wait for the drivers to update to the latest version. Then restart your computer.
5b. If they are already in the updated stage, the following screen will appear with the message: The best drivers for your device are already installed.Click the button. "Close" To get out of the window.
Option 2: RollBack Software Updates
If Discord continues to crash after updating, try rolling back the driver updates to fix the Discord video freezing issue as shown below.
1. Go to Device Manager > Display Adapters As shown in the method above.
2. Right click on display driver (Such as NVIDIA GeForce driver) and select The properties , As shown below.
3. Switch to the tab driver And click Roll Back Driver , as shown.
Note: If the Roll Back Driver option is grayed out, this indicates that your Windows computer does not have pre-installed driver files or that the solution has never been updated. In this case, try the alternative methods discussed in this article.
4. Provide a reason why you are rolling back? in the Roll Back Driver Package window. Then, click the button "Yeah" , shown in the featured image.
5. Now, reboot your system to make the rollback effective.
Method 14: Update Windows
An outdated Windows operating system can also cause Discord to keep crashing. Therefore, to improve your operating system, try updating Windows as outlined in the steps below.
1. Press the keys Windows + I At the same time to run Settings.
2. Click on the box Update and security , as shown.
3. In the tab Windows Update , click the . button Check for updates.
4.a. If a new update is available, click Install Now and follow the instructions to update.
4b. Otherwise, if Windows is up to date, you will see an updated message.
Method 15: Update Discord
If you're experiencing Discord crashes, your Discord app may be outdated. Update your Discord app to fix the issues. Read our article about this. How to update Discord.
Method 16: Reinstall Discord
If none of these methods help, try reinstalling Discord if possible. All settings and configurations will be updated when you reinstall Discord, so there's a greater chance you'll resolve the persistent Discord crash issue. Follow these steps to reinstall Discord.
1. Press the keys Windows + I Together to open Windows Settings.
2. Click Applications From the selected boxes
3. In the tab “Applications and Features” , locate Discord Click on it. Then, click the button uninstall.
4. Follow the on-screen instructions to complete the uninstallation process.
5. Then press the keys Windows + E At the same time to open files manager.
6. Navigate to the following path from the address bar.
C:\Users\USERNAME\AppData\Local.
7. Right click on Discord and select an option Deletion.
8. Now go to Discord website and click the . button Download for Windows.
9. Open the file DiscordSetup.exe Downloaded and installed the program.
10. It will update itself automatically every time you launch the app as well.
Method 17: Contact Discord Support
As a last resort to fix the Discord video freezing issue, you should: Submit a request to Discord supportThe support team will review your issue, analyze it, and provide appropriate solutions.
We hope this guide was helpful and you were able to fix the Discord crashing issue. Let us know which method works best for you. Also, if you have any questions or suggestions regarding this article, feel free to leave them in the comments section.
